Helpdesk Habits: Become a helpdesk superhero and make yourself indispensable. - Paperback
by Mark Copeman (Author)
Mark Copeman is a serial entrepreneur and was co-founder of Customer Thermometer, the customer satisfaction tool. He has spent two decades developing customer relationships, building a helpdesk and working with 100's of customer service organisations across the world.
During this time, he has discovered the single most important ingredient to delivering exceptional customer service - habit creation and embedding.
Mark's formula for success will not only transform how you work, but will also make you a happier and more successful customer service professional.
Through his unique framework, he shows you how to create and embed 50 new habits, transforming how you deliver customer service, whether by phone, email or chat.
Read and implement with your team today and turn your helpdesk into a feature, not an overhead.
Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.
Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.
At the heart of every product lies a unique story, driven by our passion for quality and innovation. Each item enhances your everyday life and sparks joy.