I want to complain: an alternative guide to customer service - Paperback

by Peter Nuttall (Author)

Have you got something to complain about? Have you been short changed? Have you complained and got nothing but hollow apologies? Are you due compensation? Then this book could help. Instead of writing letters using red biro and block capitals, underlining every other word, swearing at inappropriate places and writing key words twice as big, follow the 'I want to complain' philosophy and make your letters entertaining; make the person dealing with your complaint want to help you instead of shoving your letter under the pile of others they have to deal with that day and getting to it 'later'. With eight years experience in a customer management role for a multi-national retailer, Peter realised that it was the light-hearted, entertaining letters that received the most satisfactory resolutions. 'I want to complain' explains exactly what life is like on the other end of the call-centre telephone and just how to ensure your complaints are dealt with as a priority. The second section of the book contains a collection of genuine complaint letters Peter has written over the years using the philosophy laid out in the first section, along with their replies so you can see for yourself just how it works. Those companies written to include Marks and Spencer, Tesco, Asda and even Newcastle city council to get a parking ticket revoked - all with positive resolutions. 'I want to complain' hopes to put the 'fun' into refund and the 'jest' into goodwill gesture as it takes you on an entertaining and humorous journey into the world of customer services.

Author Biography

Peter became musical director of the Fatfield Junior Operatic Society (now the Rainbow Youth Theatre) in 1996. He then became Director-Chairman of the Washington Theatre Group from 2000 to 2005. He wrote, directed and produced his first stage show at the age of 26, a musical called 'Dark Heart', which was first staged by the Washington Theatre Group in 2001 and again in 2003. He concentrated on writing for stage with 'Cinderella and the Pantomime Thief' and 'Snow White and the Curse of the Ice Queen' among the scripts published by www.lazybeescripts.co.uk.