ITIL(R) V3 - A Pocket Guide - Paperback

Name: ITIL(R) V3 - A Pocket Guide - Paperback
Brand: Books by splitShops
SKU: 9789087531027
Price: 50.38 USD
Availability: InStock

$50.38

by Jan Van Bon (Author)

This Pocket Guide is a concise summary of ITIL(R) V 3. A quick, portable reference tool to this leading standard within the Service Management community. What are the key service management processes? What is the 'lifecycle' approach? Foreword Acknowledgements Introduction Introduction to the Service Lifecycle Lifecycle Phase: Service Strategy Lifecycle Phase: Service Design Lifecycle Phase: Service Transition Lifecycle Phase: Service Operation Lifecycle Phase: Continual Service Improvement Introduction to Functions and Processes Functions and Processes in Service Strategy Functions and Processes in Service Design Functions and Processes in Service Transition Functions and Processes in Service Operation Functions and Processes in Continual Service Improvement

Number of Pages: 1

Dimensions: 0.45 x 6.38 x 4.11 IN

Illustrated: Yes

Publication Date: June 06, 2010

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