Providing Reference Services - Paperback

Providing Reference Services - Paperback

$181.34
$181.34
Skip to product information
Providing Reference Services - Paperback
  • Providing Reference Services - Paperback
Providing Reference Services - Paperback

Providing Reference Services - Paperback

$181.34
$181.34

by John Gottfried (Author), Katherine Pennavaria (Author)

Providing Reference Services: A Practical Guide for Librarians was written with the working librarian in mind; it focuses on specific methods and information to help foster effective, exceptional results. Topics covered include:

  • Reference services: basic information and background
  • Reference resources and tutorials
  • Organizing and providing services
  • Staffing and performance management
  • Forming helpful partnerships (internal and external)
  • The future of reference

Readers will come away with a solid foundation in reference services. They will have the knowledge to update or restructure an existing reference program, or to create a program from the ground up. Individual chapters and subsections provide constructive tips and advice for specific reference issues. Taken as a whole, this book provides a valuable, inclusive source of information for all major aspects of reference service.
Providing Reference Services is an appropriate resource for nearly all librarians in public-service positions, especially those with reference responsibilities, whether they are working reference librarians at any level of experience, reference supervisors, or administrators with oversight of reference services. The content is relevant to academic, public, school, and special libraries--any library or organization, in fact, that offers reference or research assistance.

Author Biography

John Gottfried is a faculty librarian and associate professor at Western Kentucky University. He is the Reference Services Coordinator and Business Librarian for WKU Libraries.

Katherine Pennavaria is a faculty librarian and professor at Western Kentucky University. She is the Coordinator of the Visual & Performing Arts Library (VPAL) for WKU Libraries.
Number of Pages: 168
Dimensions: 0.4 x 10.8 x 8.4 IN
Publication Date: May 19, 2017

Intentional design

We make things that work better and last longer. Our products solve real problems with clean design.

Quality first

We obsess over the details and strive to deliver the best products at the best prices, every time.

Customer care

We're always on your side: keeping our loyal customers happy is our top priority and number one goal.

Feature 1

Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.

Feature 2

Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.

At the heart of every product lies a unique story, driven by our passion for quality and innovation. Each item enhances your everyday life and sparks joy.