Service Desk Superhero: A Step-By-Step Guide - Paperback

$144.00

Service Desk Superhero: A Step-By-Step Guide - Paperback

Name: Service Desk Superhero: A Step-By-Step Guide - Paperback
Brand: Books by splitShops
SKU: 9781999031503
Price: 144.00 USD
Availability: InStock

$144.00

by Tim Parker (Foreword by), Luis Pangilinan (Illustrator), Mike Holandez (Author)

If you had to rebuild the IT helpdesk from the ground up, how would you do it?

Service Desk Superhero is a comprehensive, step-by-step guide in transforming the service desk from mediocre to excellent Be an I.T. superhero Turn the service desk around, improve the business, and catapult your career

In this book you will learn:

✅ How to lay the foundation that will ensure optimal service desk success
✅ How to harness the unique talents of the service desk staff and align their roles
✅ How to build a solid service desk solution by choosing the right ticketing system
✅ How to use automation techniques to put your service desk on cruise control
✅ BONUS: How to deal with the most common service requests and incidents
...and much more

Don't let your IT career fall into a downward spiral. BUY this book NOW

Readers are loving Service Desk Superhero:

"I wish I had a book like this years ago The Service Desk industry can really benefit from the research and advice from Service Desk Superhero. I'm certain that businesses will see tremendous improvements in the way IT incidents and requests are handled if they follow Mike's advice." -- J. M., IT Consultant and Business Systems Analyst, CGI

"WOW is all I can say. I highly, highly recommend this book. There is no service desk reference like this out there....If you only had to buy one book about the service desk, this had better be it " --- A.M., Business Consultant, TD Bank

"This is an invaluable, must-have reference guide It's an excellent compilation of best practices that Service Desks should refer to periodically." --- W. S., Cyber Security Consultant

Number of Pages: 174

Dimensions: 0.37 x 8.5 x 5.5 IN

Publication Date: March 10, 2019

Intentional design

We make things that work better and last longer. Our products solve real problems with clean design.

Quality first

We obsess over the details and strive to deliver the best products at the best prices, every time.

Customer care

We're always on your side: keeping our loyal customers happy is our top priority and number one goal.

Feature 1

Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.

Feature 2

Made with care and unconditionally loved by our customers, this signature bestseller exceeds all expectations.

At the heart of every product lies a unique story, driven by our passion for quality and innovation. Each item enhances your everyday life and sparks joy.