{"product_id":"turnaround-time-uniting-an-airline-and-its-employees-in-the-friendly-skies-hardcover","title":"Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eOscar Munoz\u003c\/b\u003e (Author), \u003cb\u003eBrian Desplinter\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003e\u003ci\u003eWall Street Journal \u003c\/i\u003eBestseller\u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eGo behind the scenes with the CEO who led United Airlines' remarkable turnaround. \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003eAround the world and around the clock, the people of United Airlines are locked in a struggle against time to ensure your aircraft lands and takes off for another flight safely and efficiently. This \"turnaround time\" is the heartbeat of an industry in which the margin for error is nil and success is measured by fractions of a second.\u003c\/p\u003e\u003cp\u003eTurning around an aircraft and turning around an airline are very different challenges in most respects, except one: it takes a united team to perform it well.\u003c\/p\u003e\u003cp\u003eIn 2015, when Oscar Munoz took the helm of this iconic brand, its culture was anything but united and its reputation was in free fall. A merger with its onetime rival Continental had stalled, operational and financial performance was badly trailing those of its competitors, and the bonds of trust with shareholders, customers, and employees had reached a breaking point.\u003c\/p\u003e\u003cp\u003eSetting out an ambitious plan to rejuvenate the company, Oscar learned that there was nothing wrong at United that couldn't be fixed by championing what was right--the employees themselves.\u003c\/p\u003e\u003cp\u003eMeanwhile, only a month into the job, Oscar suffered a near-fatal heart attack that set in motion a race against the clock to find a heart transplant to save his life, even as he fought to salvage his vision for United's revival. The health emergency--a true test of personal crisis management--might have been the end of the story--until employees and union leaders rallied around Oscar, inspiring him to pull through, something he did within weeks following a successful procedure.\u003c\/p\u003e\u003cp\u003eIn this unforgettable CEO story, Oscar and the people he led, both with new leases on life, would go on to weather more turbulence, overcoming battles with investors and navigating several PR crises--including a global pandemic--to deliver top-tier operational performance, strong returns to shareholders, and ascending levels of customer satisfaction. By the end of his tenure, through a display of inspirational leadership, the people of United were finally flying together as one team, defying pessimism from industry insiders and rekindling optimism from employees and the customers they served.\u003c\/p\u003e\u003cp\u003eWith candor, humor, and heartfelt wisdom, Oscar reveals in this powerful business memoir how he rose from humble immigrant origins to lead United Airlines through one of modern business's greatest corporate turnarounds. He offers soulful, much-needed leadership lessons for today's world: listening with empathy, standing up for employees, a masterclass in building corporate culture that is durable and profitable because it's principled, and advancing a vision for a genuinely inclusive economy for the future.\u003c\/p\u003e\u003cp\u003eThis is more than a business memoir--it's a playbook for leading through adversity with humanity and heart: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003e\n\u003cb\u003eLeadership in Crisis: \u003c\/b\u003e Go inside the twin crucibles of a near-fatal heart attack and a historic corporate collapse, where the race for a heart transplant mirrored the fight to save an iconic American brand.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eA Corporate Turnaround Playbook: \u003c\/b\u003e Discover the counterintuitive strategy that revived a failing culture by putting employees first and proving that principled leadership is profitable leadership.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eFrom Immigrant to CEO: \u003c\/b\u003e Follow Oscar Munoz's incredible journey from his humble origins to the C-suite, a testament to resilience and the American dream.\u003c\/li\u003e\n\u003cli\u003e\n\u003cb\u003eLessons in Empathy: \u003c\/b\u003e Learn the practical, soulful leadership lessons--from navigating PR disasters to the COVID-19 pandemic--that are essential for today's business world.\u003c\/li\u003e\n\u003c\/ul\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 240\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.6 x 8.5 x 6.2 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e May 02, 2023\u003c\/div\u003e\n            ","brand":"Books by splitShops","offers":[{"title":"Default Title","offer_id":53099180130528,"sku":"9780063284289","price":35.84,"currency_code":"USD","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0811\/5909\/4496\/files\/F99PUDL2eV9780063284289.webp?v=1781702409","url":"https:\/\/improvedinc.myshopify.com\/products\/turnaround-time-uniting-an-airline-and-its-employees-in-the-friendly-skies-hardcover","provider":"Improved Improper Input Inc.","version":"1.0","type":"link"}