Why Things Go Wrong: Deming Philosophy in a Dozen Ten-Minute Sessions - Paperback

by Gary Fellers (Author)

Easily learn complex business management practices and how to implement them with this concise, painless, and effective text.

Featuring W. Edwards Deming's "14 Points for Managers" and "7 Deadly Diseases of Management"

Among the principles Gary Fellers teaches are those pertaining to manager-employee relationships, interdepartmental coordination, and, above all, quality management. He explains how to remove the stumps of outdated, poorly tested management styles from practice and get back to the business of frontline management.

W. Edwards Deming was a key consultant in management circles, his clients including Ford, GM, and Dow Chemicals. The Deming system was the secret to Japan's economic miracle after World War II. His principles are taught regularly in business schools but rarely reach practical application because of their complexity. Now Fellers transcends these obstacles, putting Deming in a compact volume that speaks to anyone trying to understand why things go wrong.

Praise for Why Things Go Wrong

"Motivating, easy to read, and fast paced." --Ken Blanchard

"Delivers what it promises, bringing back to the basics W. Edwards Deming's forward thinking and far-reaching principles into a format that anyone can apply." --Charles J. Givens, author, SuperSelf

Back Jacket

"Delivers what it promises, bringing back to the basics W. Edwards Deming's forward thinking and far-reaching principles into a format that anyone can apply."
--Charles J. Givens, author, SuperSelf

W. Edwards Deming's "14 Points for Managers" and his "7 Deadly Diseases of Management" are easily accessible in this concise and effective volume. Dr. Gary Fellers brings the complex language and explanations of the Deming principles down to an easy-to-read format, explained in twelve ten-minute chapters.

Manager-employee relationships, interdepartmental coordination, and quality management are among the philosophies Fellers teaches in this book. He explains how to eliminate outdated, poorly tested management styles and move forward in the direction of frontline management.

A quality-management consultant, Dr. Gary Fellers has been presenting the Deming methods to managers and trainees for decades, and his management seminars frequently take him across the country. Often he can be found speaking to local chapters of the American Society for Quality. His articles on the subject have appeared in publications ranging from Quality Digest to TAPPI Journal. He also is the author of Creativity for Leaders, published by Pelican.

Author Biography

A quality-management consultant, Dr. Gary Fellers has been presenting the Deming methods to managers and trainees for more than fifteen years. Often he can be found speaking to local chapters of the American Society for Quality Control. His articles on the subject have appeared in publications ranging from Quality Digest to TAPPI Journal.