Behind the Scenes of Health Care: Motivation and Commitment of Health Care Employees - Paperback

by Hesston L. Johnson (Author)

Behind the Scenes of Health Care presents an extensive review of motivation and commitment among health care workers in support and bedside care roles.

The publication includes two research studies: (1) motivation and commitment of support services employees in a health care environment and (2) the correlation between patient experience feedback and nurs-ing motivation and engagement. Additionally, the publication includes two case studies: (1) cultural disruption in a health care system and (2) a service organization review of turnover.

Lastly, and most significantly, the publication provides a framework and model, The Tri-Factor Model, to assess and measure workplace dynamics of motivation, commitment, and culture that is also applicable to turnover analyses. Readers of Behind the Scenes of Health Care are provided tools to understand motivation, commitment, and cultural components in the contemporary workplace that may be applied to any organization.

Author Biography

Dr. Hesston L. Johnson is an expert in the field of leadership and organizational behavior, with more than 15 years of experience in management and leadership. His expertise is in health care operations leadership, leadership development and consulting, workplace motivation, employee commitment, and health care efficiencies consulting. Research by Dr. Johnson includes observational and correlation studies in health care settings focused on bedside care nursing employees and patient experience measures, the correlations between health care support service worker motivation and affective organizational commitment, and frontline service worker motivation factor analyses. He has also completed multiple case studies, including observations in high functioning cultures in health care met with disruption from organizational leadership, as well as organizational behavior measures among highly engaged employees within organizations with significant turnover challenges. He is a member of the American Management Association, Organizational Behavior Management, International Leadership Association, and Delta Mu Delta International Business Society.