CustomerCentric Selling - Hardcover

by Michael T. Bosworth (Author), John R. Holland (Author), Frank Visgatis (Author)

The Web has changed the game for your customers--and, therefore, for you. Now, CustomerCentricSelling, already recognized as one of the premiermethodologies for managing the buyer-sellerrelationship, helps you level the playing field soyou can reach clients when they are ready to buyand create a superior customer experience.

Your business and its people need to be"CustomerCentric"--willing and able to identifyand serve customers' needs in a world wherecompetition waits just a mouse-click away.Traditional wisdom has long held that sellingmeans convincing and persuading buyers. Buttoday's buyers no longer want or need to be soldin traditional ways.

CustomerCentric Selling givesyou mastery of the crucial eight aspects ofcommunicating with today's clients to achieveoptimal results:

• Having conversations instead ofmaking presentations
• Asking relevant questions insteadof offering opinions
• Focusing on solutions and notonly relationships
• Targeting businesspeople insteadof gravitating toward users
• Relating product usage instead ofrelying on features
• Competing to win--not just to stay busy
• Closing on the buyer's timeline(instead of yours)
• Empowering buyers instead of tryingto "sell" them

What's more, CustomerCentric Selling teaches andreinforces key tactics that will make the most ofyour organization's resources. Perhaps you feelyou don't have the smartest internal systems inplace to ensure an ideal workflow. (Perhaps, asis all too common, you lack identifiable systemsalmost entirely.) From the basics--and beyond--ofstrategic budgeting and negotiation to assessingand developing the skills of your sales force, you'lllearn how to make sure that each step yourbusiness takes is the right one.

Back Jacket

The sales classic--updated with new customer-focused methodologies!

Thanks to the web, today's customers are savvier and more results-oriented: they do their homework. Do it for them by communicating with them in the ways that work best for them, and you'll find that doing so works best for you, too. When they know they're being listened to, they'll listen back.

In CustomerCentric Selling, you'll find practical, step-by-step tips on:

• Turning sales presentations into customer-focused conversations
• Asking the right questions--of the right people
• Empowering buyers to achieve goals, solve problems, and satisfy needs
• Developing optimal strategies for winning the vital three-month sales cycle--regardless of your client's actual sales cycle
• Using Twitter, Facebook, LinkedIn, and other social networking sites to engage buyers and strengthen client relationships
• Defining and managing your content and revenue engines
• Optimizing the talent of salespeople and building a quality pipeline

Author Biography

Michael T. Bosworth is a cofounder of CustomerCentric Systems(R), LLC. He has assisted clients in improving sales effectiveness and shaping customer experience since 1983. He lives in Del Mar, California.
John R. Holland is a cofounder of Customer- Centric Systems, LLC. In addition to the thought leadership that drives the CustomerCentric Selling sales methodology, he provides sales and marketing guidance to a limited number of companies. He lives in Newton, Massachusetts.
Frank Visgatis is a cofounder of Customer- Centric Systems, LLC. He has trained thousands of salespeople around the world. He lives in Sutton, Massachusetts.