Opportunity Switch: Taking Teams from High Turnover to High Performance - Paperback

by Mary Schueler (Editor), John Brubaker (Foreword by), Gabriel Klingman (Author)

Employee Apathy is ContagiousMost of us have experienced this first hand...Think back to a team you were apart of that performed well. Each person on the team knew the standard, and put in effort to meet it.Everything was going well, until someone new joined the team...This person half-assed everything they did - and got away with it for the most part.As the weeks go on, a few of your teammates start submitting lower and lower quality work. Without warning, the new standard has become the lowest you can get away with... You're no longer asking 'what can I do better', but 'what can I get away with?'When one employee doesn't care, other employees stop caring. What was once a sufficiently performing team, now barely functions... Instead trying to go above and beyond for the customer, employees start putting in the bare-minimum amount of effort - and sometimes less. It's almost as if they're trying to see what they can get away with. And the worst part is, your customers pay the price. Underperforming Employees Hurt Your TeamIt's okay to admit it. We've all been there.We show up to work, and realize we'll be working closely with Janet.Our shoulders slouch and we instantly get a headache... Somehow Janet has the ability to make an already long day, twice as long...We'll have to do most of the work, because she barely puts any effort in. Yet you know she'll be complaining about the project afterwords...All Great Businesses Deserve A Fight ChanceThe survival of a great idea or business shouldn't hinge on the employees motivation. A great business deserves a chance to stand on its own, regardless of whether or not it has the highest performing employees.What are your employees ACTUALLY costing you? According to the Bureau Of Labor Statistic, the average turnover-rate for small businesses is 45%. And the Center for American Progress reports that replacing a single minimum-wage employee costs over $2,000. That's an extra $1,000 per employee, per year. Of the employees that stay, 67% of them are chronically underperforming - directly effecting your sales and customer experience... This cost alone averages around $8,000 for every minimum wage employee.The average $20,000 Employee Costs You nearly $30,000. Your employees are burning your cash, but what can you do? You can't afford to keep them, but you can't afford to fire them...I suggest that (in most cases) the employees are not the problem. The system is.